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The Video Technical Lead is responsible for the setup and operation of audio visual systems across a range of event environments, from small scale productions to large, complex projects. The role requires delivering high quality technical execution while maintaining a strong focus on customer satisfaction.
This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager, or Senior Project Manager, depending on the structure of the function or region.
Key Job Responsibilities
Equipment Operation
• Configure and set up standard Video Control Switching systems (Barco E2/S3)
• Understand and configure video signal distribution systems (Lightware, Blackmagic, Birddog, Decimator Design)
• Rigging and alignment of multiple projection systems, utilising manual adjustment and software control
• Configure, build, and repair LED screens and associated control processors (Absen / GLUX / Novastar COEX)
• Understand network infrastructure and protocols for signal and control (VLAN management, IPMX, NDI, etc.)
• Lead teams as Head of Department (HOD) on installations and de-rigs, ensuring clear communication and leadership
• Ensure accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment
• Troubleshoot technical issues and resolve problems quickly
• Comply with all company security and safety measures
• Ensure equipment is secure from theft and/or damage when in use
• Adhere to health and safety regulations and wear appropriate PPE
• Report all health and safety issues to the HSE Manager or appropriate onsite Manager
Customer Service
• Deliver World Class Service by exceeding the expectations of internal and external customers
• Act as a leader, mentor, and coach for other Technicians in line with the Delivering World Class Service philosophy
• Maintain positive client relationships through effective communication
• Meet with guests onsite to ensure needs are met and equipment is functioning correctly
• Monitor events and check in with customers throughout the day
• Understand and foster strong hotel/client relationships
Technical Ability
• Demonstrate advanced operational ability and problem solving skills with equipment and software issues
• Anticipate equipment challenges and changes in a timely and professional manner
• Use department planning software to design systems and schematics for upcoming projects (Easyjob, Vectorworks, Lucidchart)
Systems Knowledge
• Follow company processes, procedures, and systems accurately
• Use equipment sheets to confirm equipment required for setup and strike
• Liaise with internal teams and external vendors regarding equipment
• Increase revenue by utilising floor-up selling techniques
• Work within relevant systems and applications as required
The duties and responsibilities described are not exhaustive and may change, or additional tasks within scope of work may be assigned at any time as necessitated by business demands.
Job Qualifications
• High school diploma or GCSE equivalent
• 2–3+ years of customer service or hospitality experience (preferred)
• 2–3+ years of audio visual experience (required)
Competencies
• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Decision Quality
• Tech Savvy
• Communicates Effectively
• Drives Results
• Instils Trust