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Service Delivery Manager
Greater London, London
AVRCA-089
Permanent
£70,000 to £75,000pa
28/06/2024
The services deliver end-to-end event production including technical coordination, presentation setup and support, AV/VC services, streaming, event management and creative production. The ideal candidate should have a client centric focus, quantifiable leadership talents and a desire to model continuous service improvement. Exposure to working within AV, Events, Broadcast and/or Production is a must.
The Day-to-Day
Client Collaboration & Relationship:
• Represents our clients’ services in customer engagements
• Builds a robust, trusting relationship with all client stakeholders
• Collaborates with the client to implement enhancements with a focus on continuous service improvement, efficiency and structure
• Chairs and leads various internal and client meetings
• Builds and presents Monthly, Quarterly and Annual business review meetings to illustrate patterns and trends, explaining observations, predicting future trends, and finding solutions to maintain or improve service quality
• Identifies risks and presents service recommendations
Team Leadership:
• Acts as a point of escalation and an arbiter for issues, blockers and enquiries from direct reports
• Manages, mentors and coaches a team of Production, Technical and Coordination Leads
• Fosters and encourages an environment and culture where talented team members can propose, and effect, positive change
• Inspires the team to deliver their best work while nurturing an environment of collaboration and continuous learning
• Drives learning and development through existing, and new staff
• Promotes innovation through to all levels of staff
• Conducts regular 1:1’s ensuring that feedback is provided regularly and progress is being made against goals
• Effectively manages the performance of direct reports through formal and informal channels
• Ensures appraisals are completed, including goal setting for the upcoming period
• Acts as a representative of the senior leadership team, playing an active role in demonstrating company values and leading by example
• Collaborates with senior leaders from across the organisation to align managed service delivery where appropriate
Daily Operations:
• Oversees daily operations in collaboration with event, production and coordination leads, ensuring success of delivery
• Helps to ensure that our client consistently delivers, and the customer consistently receives, the contracted service and support, meeting SLA’s for their associated verticals
• Assembles and delivers financial reporting relating to the Managed Services and associated spend within the verticals
• Facilitates the adoption of any required change from our client or their customer
• Highlights areas of growth and profitability for our client, whilst also ensuring that verticals are scaled and working effectively to meet requirements.
• Works with the Talent team on recruitment
What You’ll Need
• 5+ years experience in delivering AV, event/production services into organisations.
• Experience in successfully managing managers, teams and clients.
• Analytical, problem solving and process driven mindset.
• Proven track record in managing diverse teams and individuals.
• Strong presentation skills and experience delivering to senior stakeholders.
• Demonstrated leadership skills and background.
• Strong communication skills.
• Ability to prioritise multiple tasks, projects and initiatives and deliver to deadlines.
• Financial and budgeting experience, for analysis and reporting.
• Thrives in working at a fast-paced, high-growth environment with constant change
• Excellent time management and organisational skills
• Accuracy and attention to detail
• Proficient in Google suite and Microsoft Office applications.
• Able to commit to being onsite 5 days per week, based within the client’s offices (Kings Cross area)
Competitive Benefits
Cheryl Aitken-Smith
cheryl@audiovisualrecruitment.com
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