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This is an opportunity to join the Digital Events Team, part of the Workplace Technologies team (WPT), as a Digital Events Specialist. The WPT team is responsible for the video conferencing (using Cisco Webex, Google Meet, MS Teams and Zoom), virtual and hybrid events, globally in the firm.
You will primarily focus on providing the event management and hosting services, whether it is a fully virtual or hybrid events. You will also support teams outside Technology who run events regularly, such as providing advice on the best platform to use based on the event requirements, upskilling people so they can become more self-serve in running virtual events or supporting the host during the event.
Some events may be held out of the core UK business hours to cater for clients and external participants and therefore, you may be required to be available outside these hours.
Responsibilities:
• Facilitate and run the firm’s events as required.
• Facilitate the setup and running of high-profile client events and large-scale events, such as the Global Partner Conference, working closely with other teams outside Technology function such as Marketing, Film & Media, and third-party providers.
• Drive continuous improvement of internal best-practices.
• Work across associated IT teams and be able to build relationships across the business.
• Management of technology vendor relationships.
• Working with senior stakeholders to facilitate events.
• Upskill colleagues from other teams on hosting events so they can become self-serve.
• Create and maintain documentation, including training material for non-technical colleagues.
About You
• A good understanding of what excellent customer service looks like.
• Willing to take ownership of task and seeing it to completion, taking a lead role if required.
• Work well in a team or on your own, and across teams whether within Technology or other business teams.
• An effective communicator, with the ability to engage with a range of stakeholders, and adapt styles as situations require, for example: can engage business stakeholders by explaining technical concepts in a way that can be easily understood.
• Can remain calm under pressure.
• Constantly look for opportunities and ideas to improve services and to become more efficient.
Experience
• Microsoft Teams, Zoom & Webex.
• Cisco Video Conferencing Technologies.
• Audio-Visual Equipment (Crestron/Extron/QSC/Shure).
• Production Software (vMIX/OBS).
• Some elements of Video Production or Broadcasting.
The Team
The WPT team is accountable and responsible for the firm’s video conferencing infrastructure and Office Technology platforms. The platforms stretch from Printers to meeting room video conferencing and AV services. The team also consults and oversees high-profile virtual or hybrid events as well as providing event hosting services where needed. This role is offered as an initial 6 month FTC.