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Skills and Experience:
Credibly communicating at Exec & Senior management level, ability to constructively challenge where appropriate, effective delivery of planned works and activities and management of and reporting on progress.
Proactive approach at all times.
Extensive experience working in a 2nd-line technical support role, supporting Audio and Visual Infrastructure.
Experience of working to tight timescales and in high pressure environments.
Experience working within a large organisation with a globally disparate user-base
“Technologist” mindset – awareness of vendor roadmaps, Kingfisher roadmaps, business challenges and an ability to translate these into a plan to develop services, resolve issues using own initiative.
Key Tasks
To provide daily checks on all AV rooms as per a set out schedule.
To provide remote checks within the environment on all AV products where possible.
To liaise with the company representative / line manager regarding daily requirements
To aim to resolve any faults found in the rooms immediately, if fault cannot be fixed it will then be logged against the concurrent Gold Level SLA agreement and a member of the AVG service team will be deployed to site within the SLA agreement timescale.
Monitor level of agreed spares holding and provide quotation for spares replacement as appropriate.
Update all software as and when the manufacturer issues upgrades.
Provide regular on-site preventive maintenance checks, supply a report on condition of all equipment and make recommendations as appropriate.
Keep records of all activities and report as necessary.
Construct training plans and undertake user training to all levels of business user groups.